Party & Event FAQ
1. Event Booking
- How do I go about booking a birthday party/event?
- What if I need to reschedule my party/event?
- What if none of the fixed 2-hour time slots suit me (party)?
- Is my booking refundable?
2. Event Procedure
- What is the maximum capacity in the park?
- What if more or fewer participants turned up than expected?
3. Party Procedure
- What if I am unable to self-collect the party invites from Katapult?
- Do I have to set up and clean up the event room before and after the party?
- Are there any decoration items I should refrain from bringing?
- Can I bring my own food items to the party?
- What if more or fewer children turn up for the party than expected?
- Can parents join their children on the trampolines?
- Do parents have to stay for the 2-hour duration of the party?
- Can I extend the duration of the jump?
- What does a party host do?
- Will the jump hour feature organized activities and games?
- Can I have food or cut the cake before entering the trampoline park, rather than the other way round?
- Why aren’t takeaway containers provided for extra food?
How do I go about booking a birthday party/event?
You can fill in our online enquiry form, and we’ll contact you with more information within 48 hours. Alternatively, you can make an enquiry with any of the staff over the counter, or over the phone (6754 5188).
For parties, once you have decided on a date and time, we will require a 40% deposit ($180 for weekday, and $210 for weekend parties) to confirm the booking. This can be made via I-Banking, or over the counter with cash or credit card. Deposits are typically made at least 2 weeks before the party date.
When the booking has been confirmed, the event coordinator will liaise with you by phone or email to firm up the details of the party/event.Back to Index
What if I need to reschedule my party/event?
Once confirmed, party/event bookings normally cannot be rescheduled, particularly during peak seasons (e.g. school holidays). However, where possible, we will do our best to accommodate such requests.Back to Index
What if none of the fixed 2-hour time slots suit me (party)?
The fixed 2-hour time slots for both weekdays and weekends are 10am-12pm, 1pm-3pm, 4pm-6pm, and 7pm-9pm. If you would like a different 2-hour slot, please let our staff know. We will do our best to accommodate an alternate time slot, but this is subject to the availability of the event rooms, and to the capacity of the trampoline park on the party date.Back to Index
Is my booking refundable?
We’re afraid we can’t refund party booking deposits once they have been made.Back to Index
What is the maximum capacity in the park?
We recommend 70 jumpers per session but depending on your total number of participants, it is possible to accommodate more than 70.
For events with 70 or more participants, it would be considered an exclusive event and the park will be closed off to public jumpers. However, if there are less than 70 jumpers, the public will be allowed to enter the park during the event timing.Back to Index
What if more or fewer participants turned up than expected?
We will charge according to the confirmed number of participants 4 days prior to the event.Back to Index
What if I am unable to self-collect the party invites from Katapult?
You can assign another person to collect on your behalf, otherwise delivery will cost $10 for a set of 20 invites.Back to Index
Do I have to set up and clean up the event room before and after the party?
You don’t have to worry about either – just indicate a decoration theme of your choice on the party booking form (which can be provided upon request), and our staff will set the room up for you.
However, please note that neither Katapult nor our food caterers provide food takeaway equipment, so please bring your own plastic containers if you foresee having leftovers.Back to Index
Are there any decoration items I should refrain from bringing?
Please do not bring piñatas, confetti, sparklers, or trick candles.Back to Index
Can I bring my own food items to the party?
Yes, you can bring your own food items or cater for the party. However, catering from external vendors and F&B not provided by Katapult will need to be cleared within 30 mins from the end of the party. If you would like us to arrange your catering instead, we have a catering arrangement with Taste Garden, a halal restaurant located in ORTO, and will make an order for you.Back to Index
What if more or fewer children turn up for the party than expected?
Please note that the birthday packages assume a minimum number of 15 jumpers, including the birthday child; we’re afraid we cannot make any refunds if fewer than 15 jumpers turn up.
If the guest list includes more than 15 child jumpers, the additional jumpers will be charged separately at $30 (weekday) or $35 (weekend) per person, and will also receive the complimentary Katapult souvenir, balloon and grip socks.Back to Index
Can parents join their children on the trampolines?
Yes, they can. Parent jumpers will be charged the standard weekday or weekend rates ($15 or $19 respectively). They will also have to purchase grip socks at $3 if they do not already have their own.
The host parents should indicate on the booking form whether they would like the costs of these additional jumpers to be charged to them, or to the respective parents. The event coordinator will keep track of and clarify the total number of jumpers at the end of the party, before payment of the balance amount.Back to Index
Do parents have to stay for the 2-hour duration of the party?
The host parents (the parents of the birthday child) must be present for the duration of the party. We also request that one other adult stay for the party to maintain a 5:1 child:parent ratio.Back to Index
Can I extend the duration of the jump?
Yes, you can. But please note that extending the jump time will also mean that you will have to rent the party room for another 30 mins or 1 hour so as to have sufficient time for your food and cake cutting.Back to Index
What does a party host do?
The party host is a trained marshal assigned to facilitate the party. He/she will register all guests at reception outside the event room and supervise all party jumpers during their jump hour. He/she can also assist with cake-cutting and distribution if necessary. In other words, the party host ensures that parents can relax and have a great time themselves!
Apart from the party host, the event coordinator will also be present to ensure the smooth running of the party.Back to Index
Will the jump hour feature organized activities and games?
While most party hosts allow free play – from experience, kids just want to run around and explore the park for themselves! – they can also hold a structured jump hour by organizing games, or teaching the children some simple tricks. Please inform the event coordinator of your preferences prior to the party.Back to Index
Can I have food or cut the cake before entering the trampoline park, rather than the other way round?
Full tummies and gravity-defying activities don’t go well together, so the first hour of the party is always reserved for jumping. Please note that there is a cleaning cost of $80 if a child re-enters the trampoline park after consuming food and throws up – so we strongly advise against it.Back to Index
Why aren’t takeaway containers provided for extra food?
Neither Katapult nor its caterers provide plastic containers for packing leftover food. This is because catered food is best consumed within 2 hours of delivery, and our caterers discourage excess orders that may cause consumption beyond the ideal 2-hour time frame. If you foresee having leftover food and would like to take it home with you, please bring your own containers.Back to Index